Current price $14.98
Listing type Fixed Price Item
Location Houston, Texas 77079 US
Quantity sold 0
Quantity available 3
Seller genesis_trading (39708)
Seller rating 98.8% positive feedback
UPC Does not apply
OVER 5000 POSITIVE FEEDBACK PAST 12 MONTHS!!
WE ARE THE AUTHORIZED RETAILER SINCE 2009
We guarantee money back all acceptable returns.
1. If planning to return an item, the customer must contact us within 48 hours after the package delivered, request the return on us and return the item within 30 days of receipt.
2. In order to return an item, the product MUST be in a fully resalable condition i.e. unopened and unused unless the item the customer received was damaged/defective. 20% restocking fee will be deducted from your refund unless the item the customer received was damaged/defective.
3.If customer return the item with no original, resalable condition, we will deduct up to 50 % restocking fee from your refund. the shipping cost will be deducted from your refund.
4.The customer has to pay for the shipping fee unless the item the customer received was damaged/defective or in the case of receiving wrong item.
5. Wig, Makeup and Liquid products are non-returnable unless we have sent the wrong item, or the item was received damaged/defective.
6.We will process your full refund/partial refund once we receive the item you are returning
7. If the customer makes a mistake/change their mind on their order and the order was already shipped, the shipping cost will be deducted from your refund. Also, 20% restocking fee will be deducted from your refund unless the item the customer received was damaged/defective.
***********ORDERS WITH INCORRECT ADDRESS********** - It is the buyer's responsibility to give us the right address.
- If an item is sent back to us due to an incorrect/invalid address, the shipping fee will NOT be refunded.
- Shipping and handling charges to send to the address provided by the customer will be deducted from the refund value.
Please follow these instructions if exchanging an item
1. If planning to exchange an item, the customer must contact us within 48 hours and return the item within 14 days of receipt.
2.When requesting to exchange an item, the customer must pay for the shipping fee unless the item received is damaged, defective, or incorrect.
3. The item the customer plans to exchange must be in the original, unused condition with the original packaging. We will charge a 20% restocking fee.
4. If the item is not in original, unused condition with the original packaging, we will have to charge up to 50% restocking fee.
5. In order to do an exchange, the customer will have to place a new order of the item first, and then we'll issue a refund as soon as we receive your original package back.
6. Makeup and Liquid products are non-exchangeable unless we have sent the wrong item, or the item was received damaged.
1. The guidelines to international order exchanges and returns follow the exact same guidelines that of the ones above EXCEPT shipping cost
2. The cost of shipping is the customer's responsibility to check and pay for.
3. If you're planning to return/exchange an international order, we will NOT refund the cost of shipping unless it was a mistake made on our part.
1. Please read descriptions and ask all question before committing to your purchase.
2. All concerns will be responded to within 1-2 business days. (Sunday and office close hours may be excluded)
3. If you are unsatisfied with your order in anyway, PLEASE CONTACT US before leaving NEGATIVE or NEUTRAL feedback. We will make every effort for 100% satisfaction.
FREQUENTLY ASKED QUESTIONS
What if I have an issue with my order?
Please contact us for quick resolution! Mistakes, shipping damage or postal carrier issues can occur and our customer service team is standing by to assist you.
If possible please provide a picture of the product if it involves damage or an incorrect product. We may also ask for the product UPC or SKU code on the outside of the packaging to see. These help us determine where the problem occurred and quickly resolve your issue!
How can I contact you?
You can directly email us directly or through eBay. We respond to all inquiries within 1 business day.
Can I cancel an order?
eBay allows for you to request a cancellation within 60 minutes for automatic cancellation. We can also review your order for cancellation if you message us before the product shows any tracking information.
THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING WE APPRECIATE YOUR BUSINESS !!
98.8% of buyers gave this seller positive feedback.